Return/Refund Policy

Our policy is designed to ensure fairness and consistency for all customers. To avoid any inconvenience, we recommend reviewing your order carefully before confirming your purchase.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, well packed.

Please contact us via email (info@rbmclassic.com) , and we will discuss the process before returning any products.

Refunds (if applicable)
There are certain situations where only partial or no refunds are granted, i.e.,

• The item is not in its original condition, is damaged, or is missing parts for reasons other than our error.
• Item is returned more than 30 days after delivery.
• Change of mind. Once an item has been delivered, unpacked and/or assembled, we are unable to process a refund based on a change of mind, preference or decision.

Once we receive and inspect your returned product, we will email you to notify you that we have received it. We will also email you to let you know whether your refund has been approved or rejected.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If a refund is applicable to you, the cost of return shipping will be deducted from your refund. Please also note that there may be some administrative costs/fees that may be deducted from your refund.

Late or missing refunds (if applicable)

Generally, it takes 5 to 10 business days for a refund to appear in your bank account.

If you haven’t received a refund, check your bank account again. Then contact your your original method of payment provider. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email (info@rbmclassic.com).

Sale items (if applicable)

Only regular-priced items may be exchanged. Unfortunately, sale items cannot be refunded/exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email (info@rbmclassic.com) and send your item to RBM Classic Home, 6/146 148 High Street, Melton VIC 3337, Australia. Qoute your order number for reference.

Customer Guarantees

Our furniture comes with consumer guarantees that automatically apply under the Australian or New Zealand Consumer Law.

If you believe your purchase fails to meet one or more of the consumer guarantees - for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose - then you may be entitled to a remedy by law.

If there is a major failure, you may seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Before determining the appropriate remedy, we will need to assess the faulty item in person or through your discription to confirm the problem. To expedite this process and ensure a swift resolution, please provide as much detail as possible regarding the issue. This includes a thorough description of the problem, along with any relevant circumstances or usage conditions that might have contributed to it.

Additionally, you can provide pictures and videos (via email) to substantiate your claim. Visual evidence can be incredibly helpful in diagnosing the issue accurately and quickly. By supplying comprehensive information and visual documentation, you help us to better understand the problem and find the most effective solution in a timely manner.

Please note, when providing a remedy under consumer law, proof of purchase is required.

Shipping
To return your product, mail it to RBM Classic Home, 6/146 148 High Street, Melton, VIC 3337, Australia.

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item over $100, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item in good condition.