Return/Refund Policy

At RBM Classic Home, we are committed to providing high-quality furniture and outstanding service. Our Return and Refund Policy ensures fairness and transparency and aligns with your rights under the Australian Consumer Law.

Return Timeframe

You may return eligible items within 30 days from the original purchase date. After 30 days, unfortunately, we are unable to offer a refund or exchange, except where required by consumer guarantees.

 When Are Returns and Exchanges Accepted?

We offer a full refund, repair, or replacement under the following conditions:

• Furniture damaged during delivery
• Manufacturing defects or faults are present
• Incorrect item received or item does not match the product description
• The item is not fit for its intended purpose, as outlined at the time of sale
• Product fails to meet consumer guarantees under Australian Consumer Law
• Essential features or components are missing, and the item cannot function as intended

 Note: We recommend inspecting all items promptly upon receipt or delivery and reporting any issues in a timely manner.

 Australia Post Transit Damage parcels

For parcels delivered via Australia Post, RBM Classic Home insures your products during transit. The Australian Post Office follows its policy to resolve the issue as quickly as possible.

 Therefore, if damage occurs:

• Contact your nearest Australia Post for guidance on their compensation process
• Inform RBM Classic Home via email: info@rbmclassic.com

Returning an Item

Conditions for Return:

• Returns must be pre-approved via email to info@rbmclassic.com
• Return request must be initiated within 30 days
• Product must be unused, undamaged, and in its original packaging
• Must be accompanied by proof of purchase (invoice or receipt)

 Return Shipping:

• Customers are responsible for return shipping costs (non-refundable)
• For items over $100, we strongly recommend:
  • Using a trackable shipping service
  • Purchasing shipping insurance

 We are not liable for items lost or damaged during transit for returns.

Return Address:

RBM Classic Home
6/146–148 High Street,
Melton, Victoria, 3337, Australia

Refunds

Once your return is received and inspected, you will be notified via email of:

Ø  Approval or rejection of the refund

Ø  Amount refunded (full or partial)

Ø  Any applicable deductions

 Timeframe:

Approved refunds are processed to the original payment method within 5 - 10 business days.

o  Partial or Denied Refunds

1. Refunds may be partially approved or declined in the following cases:
2. Product is used, damaged, or not in its original condition
3. Missing packaging or components
4. Change-of-mind refunds where item was unpacked or assembled
5. Returned after the 30-day window
6. Custom-made, clearance, or ex-display products

 o  Refund Deductions

1. Return shipping is non-refundable
2. A small administration or restocking fee may apply, depending on the product type

 o  Late or Missing Refunds

If your refund hasn’t appeared:

1. Re-check your payment account. It typically takes 5 to 10 business days for the payment to be reflected in the original account.
2. Contact your bank or payment provider. 
3. If unresolved, email us at info@rbmclassic.com

 Sale & Clearance Items

Sale and clearance items are non-refundable and non-exchangeable

Exceptions apply only for products with faults covered under consumer guarantees

 Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law, we are entitled to a repair, replacement, or refund if the item:

1. Has a major fault or defect
2. Is not of acceptable quality
3. Does not match the description
4. It is not fit for its intended purpose

o  Major Faults

You can choose between:

• A full refund
• A replacement
• Compensation for any reduction in value

 o  Minor Faults

We will repair, replace, or refund the item within a reasonable timeframe, at our discretion.

How to Make a Claim

To help us resolve your issue quickly, please email us and provide:

• A detailed description of the issue
• Any relevant usage details or context
• Clear images or videos showing the defect
• Proof of purchase
• Send to: info@rbmclassic.com

 Contact Us

For all return, refund, exchange, or warranty enquiries, please contact:

• Email: info@rbmclassic.com
• Phone: 03 7037 3650